Workday consulting
Workday Managed Services And AMS
Retained Workday AMS: configuration changes, release management, integration maintenance and reporting support without hiring a full internal team.
- Scope
- Defined enterprise requirements
- Delivery
- Implementation and optimisation
- Support
- Post-go-live ownership
- US & UK
- Discuss your regional requirements
What to decide before requesting a proposal
Define the boundaries of Workday managed support before signing
A useful application managed services agreement separates routine administration, incident response and additional project change.
- 1
Module coverage, support hours and ticket volumes
- 2
Severity definitions, escalation path and release testing
- 3
Included changes, reporting cadence and customer responsibilities
What to share: Bring a sample of recurring tickets, tenant modules, internal administration capacity and the support response expectations you need.
After go-live most organisations discover they need more Workday capability than one systems administrator can provide, but less than a permanent team. Dandee Consulting provides retained application managed services — a block of senior consultant days each month against an agreed backlog and response times.
In detail
What Our Managed Service Covers
You get named consultants who learn your tenant, not a ticket queue routed to whoever is free.
- Configuration changes across HCM, Payroll, Absence, Time Tracking, Recruiting, Financials and Adaptive Planning
- Business process design changes, condition rules and approval routing
- Security administration — domain and business process policies, role assignment, segregation of duties reviews
- Reporting and dashboards, including advanced, matrix and composite reports and calculated fields
- Integration monitoring and maintenance for EIBs, Core Connectors and Studio integrations
- Release management twice a year: impact assessment, regression and feature adoption advice
- Backlog grooming with your product owner so days go to the highest-value work
Engagement Models And Indicative Pricing
- Light retainer — a small monthly block for a stable single-module tenant.
- Standard AMS — a larger monthly block with defined response times and a named lead consultant.
- Project uplift — additional days for module rollouts or acquisitions without renegotiating the retainer.
- Day rate — senior consultants from GBP 750 per day; retained blocks are priced below ad-hoc rates.
We size the retainer from your ticket history and module footprint. Unused days roll within the quarter rather than disappearing at month end.
Why Retained Support Beats Ad Hoc Hiring
- Senior breadth across modules rather than one administrator carrying everything
- Continuity — the same consultants keep the context between releases
- Cover for holiday, sickness and turnover in your internal team
- Independent advice, with no licence resale incentive
How Onboarding Works
- 01
Tenant review
configuration, integrations, security and open issues documented
- 02
Backlog
current requests triaged and prioritised with your product owner
- 03
Service definition
response times, escalation path and reporting cadence agreed
- 04
Operate
monthly delivery against the backlog with a written service report
- 05
Review
quarterly service review and re-sizing of the retained block
Talk To Us About Retained Support
Send us your module footprint and a sample of your open backlog and we will size a retainer against it. 📞 Contact us or 📞 book a call.
Define your Workday managed-services agreement
An ongoing support agreement needs clear operational boundaries. Bring your ticket volumes, recurring problems, module coverage and internal ownership arrangements to the scoping conversation.
- Agree support hours, US and UK stakeholder time zones, severity definitions and escalation contacts. Distinguish response targets from resolution commitments; do not assume 24/7 coverage.
- Define included configuration, reporting, integration and release activities, ticket triage and approval responsibilities. Identify project work that needs a separate scope.
- Confirm access approvals, change testing, documentation, internal handover and how support usage and unresolved issues will be reviewed.
Explore targeted optimisation for a defined improvement project. For a stalled rollout or unresolved go-live risk, discuss implementation rescue instead.
Discuss your support requirementsFAQs
Frequently asked questions
Retainers are priced by monthly day block. Senior consultant day rates start from GBP 750, and retained blocks are discounted against ad-hoc rates. We size the block from your ticket history.
Contact
Talk to us about Managed Services And AMS
Send a short brief and a Workday specialist reviews it and replies personally.
- UK+44 20 7183 3436
- UK+44 7454 539583
- US+1 650 278 4421
- info@pearllemongroup.com
- Kemp House, 160 City Rd, London EC1V 2NX, UK
Send a message
Ready to get more out of Workday?
Book a 30-minute call with a specialist. No pitch — just a clear view of what to fix first.